Privacy Policy

Bespoke Movement (“we,” “our,” or “us”) is a Pilates and Barre studio located in Bellingham, Washington. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, book classes, or purchase packages.

By using our services you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

Information you provide directly

• Account information — your name, email address, and password when you create an account.
• Booking information — class selections, scheduling preferences, and attendance history.
• Payment information — credit or debit card details submitted during checkout. Card numbers are processed and stored by Stripe; we never store full card numbers on our servers.
• Communications — messages you send us via the contact form, email, or other channels.

Information collected automatically

• Usage data — pages visited, time spent, links clicked, and referring URLs, collected via server logs and analytics tools.
• Device information — browser type, operating system, IP address, and general geographic region.
• Cookies & similar technologies — small files stored on your device to keep you logged in and remember your preferences. You can control cookies through your browser settings; disabling them may limit some functionality.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and class bookings.
• Process payments and issue receipts.
• Send booking confirmations, reminders, and class updates.
• Respond to your questions and support requests.
• Send occasional newsletters or promotional offers about classes and packages (you can unsubscribe at any time).
• Improve our website, services, and class offerings.
• Comply with legal obligations and resolve disputes.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

We share your information only in the limited circumstances below:

• Service providers — trusted vendors who help us operate our business, including payment processing (Stripe), email delivery, and web hosting. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal requirements — if required by law, court order, or government authority, or to protect the rights, property, or safety of Bespoke Movement, our clients, or others.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your account and booking information for as long as your account is active or as needed to provide services. Payment records are retained as required by applicable tax and accounting laws (typically 7 years). You may request deletion of your account at any time (see Section 6).

5. Security

We implement industry-standard measures to protect your information, including HTTPS encryption in transit and hashed password storage. However, no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect unauthorized access.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your account and personal data, subject to legal retention requirements.
• Opt-out of marketing — unsubscribe from promotional emails using the link in any email we send, or by contacting us directly.

To exercise any of these rights, please email us at pilatespnw@gmail.com. We will respond within 30 days.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites (for example, Stripe's payment portal). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If changes are material, we will notify you by email or by posting a notice on our website. Your continued use of our services after any update constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please reach out:

• Email: pilatespnw@gmail.com
• Location: Bellingham, Washington
• Contact form: bespokestudio.fit/contact